Sleepy's Sucks Customer Reviews and Feedback
Sleepy's was a retail mattress chain with over 1,000 stores, primarily situated in the northeastern United States. The company was founded in New York City in 1931. Sleepy's was acquired by Mattress Firm in December 2015 and all stores were rebranded under the Mattress Firm name on January 1, 2017, but the website continued as an online retailer until 2018.
Patricia shares her disappointing experience on consumeraffairs.com, "I purchased a Sleepys mattress from Mattress Firm. Within a few months, a huge hole developed in the middle of the mattress. Mattress firm informed me the warranty was void due to the fact there was no mattress protector on the mattress. 1. The mattress is a pillowtop mattress. 2. I was never informed the warranty would be void if there was not a mattress protector on the mattress. 3. There of course was a fitted sheet on the mattress. Save your money. This product is very cheap. I have no idea how a huge hole could develop in the middle of the mattress!"
Robert McGuinness says"Very Very Very Disappointing customer service. I have placed the same order 3 different times and it was messed up 3 different times. Unfortunately you won't even compensate me for my patience. I even drove 90 miles to go pick up my product and it was the wrong one. I asked the agent if it was the right one and he said yes. How sad.... Now I get to leave this review"